These general terms and conditions (hereinafter, the "General Terms and Conditions") are intended to define the terms and conditions under which Homebound Relocations Limited allows its customers (hereinafter, the "Customer(s)") to benefit from all of the services, particularly reservation services, that are available on this Site and are further described below (hereinafter, collectively, the "Services").

Prior to reserving any Service on the Site, the Customer declares (i) that said Customer is acting for his/her own personal purposes that are not part of said Customer's commercial, industrial, artisanal, independent or agricultural activity and (ii) the Customer has the full legal capacity to accept these current General Terms and Conditions.

The Customer is invited to carefully read these General Terms and Conditions, whose prior acceptance is mandatory for the reservation of any Service offered on the Site. Customers are advised to save and print these General Terms and Conditions using the standard functionalities of their browser and computer. 

Homebound Relocations Limited reserves the right to modify or supplement, at any time, all or part of these General Terms and Conditions. In this case, the new version of the General Terms and Conditions will be available on the Site with the effective date. Customers are advised to regularly consult the General Terms and Conditions to be aware of any changes. In any case, the Customer will only be bound by the version of the Terms and Conditions in force at the time that the Customer makes the reservation of his/her Service.

Price

For Accommodation Services, the prices shown are for the whole apartment for the number of people and date selected, except as provided for in the Terms & Conditions. Any modification or introduction of new legal or regulatory fees imposed by the competent authorities will automatically be reflected in the price indicated on the billing date. In the event of promotional offers, the promotions displayed apply to the standard rate of the day offered by the Establishment and which would have been applicable in the absence of the promotion.

Payment

The Customer provides his/her payment information to pre-pay the reservation before the stay, as a guarantee of the reservation. When paying by a credit card: the credit card number, without spaces between the figures, its date of validity (it is noted that the bank card used must be valid at the time of stay) and the security code as part of a prepayment on the payment platforms mentioned below.

Homebound Relocations Limited has chosen 'Clover' payment services (Payment service provider). The credit card of the Customer is examined for its validity by these partners and can be refused for several reasons: card stolen or blocked, limit reached, input error, etc. In the event of any problem, the Customer will have to approach his/her bank and the Establishment or any other entity to confirm his/her reservation of the Service and payment method.

The online payment methods (cards, wallet, etc.) available and mentioned on the payment page of the Site are; Visa, Mastercard, Maestro, America Express, Apply Pay and Google Pay)This list is subject to change.

If the Customer has not pre-paid for his/her stay online, the Establishment may, upon agreement, invoice the Customer and the invoice will be sent to the e-mail address communicated by the Customer at the time of his/her reservation;  meaning it will be paid via Bank Transfer.

Prepayment

Prepayment means any payment made at the time of booking by the Customer. Once the pre-payment has been made, the Customer will receive an email confirming the booking.  The amount charged at the time of booking the Service includes the total amount indicated (including all applicable taxes, with the exception of tourist taxes for unclassified Establishments) The debit of the amount of the booking may take some time to process. If after the processing time the amount of the booking has not been debited, the booking will be cancelled. 

Credit Card Guarantee 

It is up to each Establishment to define the rules relating to pre-authorisation.

If the Customer has not prepaid his or her stay online, the Establishment may, on the day of the Customer's arrival, request an authorization (also called "pre-authorisation") from the Customer's bank for the credit card, which may be up to the amount of the reservation This fixed amount is determined by the Establishment according to the number of persons and the number of nights booked. The pre-authorisation request is not an immediate debit but corresponds to a later payment reserve, authorised by the Customer's bank, which temporarily reduces the limit of the credit card used to guarantee the possibility of a later debit. In some cases, depending on the Customer's bank, the pre-authorization request may appear as a pending debit on the bank account associated with the card used.

When the pre-authorisation request has been activated and confirmed by the bank either:

The Customer presents himself to the Establishment, the payment of the entire stay is made directly to the Establishment on the day of arrival or departure, depending on the Establishment, which then proceeds to request the release of the pre-authorisation request from the Customer's bank. Any consumption or expenses incurred by the Customer on the spot must be paid by the Customer on the day of check-out to the Establishment;

The Customer does not come to the Establishment on the first day of the booking, the Establishment will then send a debit request to the Customer's bank.

In rare cases, the pre-authorisation request may result in a debit by the Customer's bank before the actual debit is made. In this case, the debit will not be made twice. The balance, if in favour of the Customer, will be automatically re-credited by the bank to the Customer. Please note that it usually takes twenty-four (24) to forty-eight (48) hours to process the release of the pre-authorised amount (or refund), but it can take up to seven (7) business days or more, depending on the cardholder's bank.

To activate a pre-authorisation request, the Customer is asked to provide his or her credit card information as part of the reservation guarantee. The Customer is informed in advance of the characteristics of the pre-authorisation request. The credit card details are only kept by Homebound Relocation's payment service provider, in accordance with a strict policy of bank data security.

In the event that the no-show reservation is a non-cancellable and or non-refundable reservation, if the customer cancels 5 days prior to arrival, the Payment service provider will refund the total credited amount to the customer's card. If the customer cancels or does not show up in less than 5 days till there stay, then they will still get charged the total amount of the stay that they have booked.The Customer is informed that in such a case, the Establishment will put its apartment back on for other customers to book. The Customer will not be entitled to any refund or compensation.

Cancellations

For each reservation of a Service, the Special Conditions specify the conditions to cancel and/or modify the reservation on the online travel agency. Reservations with prepayment will not be subject to any changes and/or cancellations. The deposit (money paid in advance) will not be reimbursed. If a Customer cancels 5 days or more, prior to arrival they will be reimbursed the total cost of their reservation, as stated in the 'policies' sections on every online travel agency the booking is listed under. If a customer cancels less than 5 days before their booking/ is a no show. The card that they have used will not be reimbursed and the Payment service provider will still charge the card used to make the booking/ reservation.  

Information Collection and Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").

This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. 

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials. You can opt-out at any time by contacting Info@homebound-relocations.co.uk. These details will never be passed on to third-parties.

Cookies

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. 

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes to Booking Terms & Conditions

We reserve the right to update or change our Booking Terms & Conditions at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Booking Terms & Conditions on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Booking Terms & Conditions If we make any material changes to the Booking Terms & Conditions, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us

If you have any questions about our Booking Terms & Conditions , please contact us on info@homeboundrelocations.co.uk